Please make sure to attach both a resume and cover letter to complete your application.SUMMARY:Are you an independent leader who enjoys working in a fast-paced environment? Do you enjoy working with animals and with people?Do you enjoy working in a collaborative team that is continually growing and expanding? If so, the Community Veterinary Center Operations Manager may be the right position for you! The ASPCA Community Veterinary Centers (CVC) provide affordable and accessible services for the community by breaking barriers to affordable pet care as well as rescue organization support. The Community Veterinary Center Operations Manager will supervise day to day operations of the clinic and all aspects of the patient/client experience including the Patient Liaison staff. The Community Veterinary Center Operations Manager will work with the Director of Operations, New York to meet the goals of the clinic, which strives to improve the welfare of pets and the people who care for them. Also, the Community Veterinary Center Operations Manager will work collaboratively with the clinics Medical Managers to maximize efficiency of operations and quality of services provided, reviewing protocols, scheduling and feedback from patients.This is a full-time exempt position and will be based in the Bronx, New York. The Bronx Community Veterinary Center will operate Tuesday Saturday. The position requires flexibility in schedule, mirroring the schedule of the clinics operating hours and ensuring all operational coverage needs are met. As a member of the Community Medicine Operational Team and this position will also support other operational duties as needed, including support at other stationary clinics and mobile operations.RESPONSIBILITIES:COACHING & LEADERSHIP (50%):* Hire, on-board and train compassionate and effective Patient Liaison team* Ensure staff is skilled at balancing multiple priorities, providing exceptional client experience and connecting with the local community* Coach and support operations team to meet the ASPCAs goal of reducing barriers to basic veterinary care* Ensure quality client experiences and intervene to handle any issues or client concerns that cannot be resolved by staff* Effectively represent Community Medicine programs; clearly articulate the benefits of spay/neuter and Primary Pet Care services* Regularly work alongside staff to coach, provide input for policy/procedure improvements, ensure adherence to policy and build rapport with all Center staff* Facilitate ongoing team and one-one meetings that foster collaboration, build rapport and give team members opportunities to give feedback and identify ways to elevate our impact* Create coaching and/or development plans for each direct report that consider individual needs and interestsOPERATIONAL MANAGEMENT (30%): * Maintain oversight of the Center, including working with inter-agency teams to coordinate all repairs, preventive maintenance schedules and direct oversight of janitorial staffs work. * Manage Center schedule and operational staff to ensure all clinic shifts are staffed appropriately* Responsible for the day to day oversight of the Centers safety and security, including implementing universal precaution and security protocols.* Monitor and be active in the patient experience and ongoing client management* Communicate to Director of Operations any systematic changes that are needed and ongoing gaps in services based on feedback from the community* Regularly monitor Center performance relative to the Departmental Activities and Key Results to ensure progress to outlined objectives* Audit and approve weekly timesheets for direct reportsCOLLABORATION & ADMINISTRATION (20%):* Work collaboratively with the Medical Staff Manager to streamline processes, ensure operations are optimized, and maintain optimal medical and operational supply levels* Collaborate with Community Medicine Operations Team to support work across the Department, including service expansion efforts, CVC opening/management, mobile clinics and rescuer services* Work in partnership with management across the agency to foster collaboration, streamline communication, maintain facility standards and diminish barriers to support clients based on their needs* Prepare monthly reports that showcase the work and impact of the CVC for Community Medicine, other departments and/or senior leadership* Represent Community Medicine on interdepartmental teams as needed* Present to external and internal groups as needed to promote the services and impact of Community Medicine programs* Perform other duties as assignedExemplifies the ASPCAs Core Values:* Has Commitment and dedication to improving the lives of animals* Demonstrates Ownership and feels responsible for outcomes* Believes in Team that we are stronger together* Seeks to Elevate others and reimagine what is possible* Focuses on Impact, specifically making change for animalsQUALIFICATIONS:Demonstrate strong project management skills and be able to juggle multiple priorities, Intermediate computer skills including Microsoft Office, Must be able to collect, interpret and analyze data to streamline processes, identify process gaps and oversee the monitoring of key metrics, Must have experience with and/or interest in working with diverse urban populations, Must have strong interest in animal welfare, including the connection between people and animals and supporting families with pets by reducing barriers to services, Must possess a high level of interpersonal, verbal and written communication skillsLANGUAGE:English (Required), SpanishEDUCATION AND WORK EXPERIENCE:Bachelors (Required) 2+ years of supervisory experience, Experience in nonprofit service agency or veterinary clinic (preferred), Must have 5+ years of professional work experienceOUR EEO POLICY:The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCAs standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCAs People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.ASPCA is an Equal Opportunity Employer (M/F/D/V).PLEASE DONT FORGET TO ATTACH YOUR RESUME AND COVER LETTER TO COMPLETE YOUR APPLICATION.
Associated topics: healthcare executive, lead, manage, management, medical director, medical manager, office manager, operations manager, practice manager, shift lead
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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