Our Voice Self-Service team is recruiting a forward-thinking Product Manager to help build great digital experiences for millions of customers using AI technologies like Natural Language Processing, Speech Synthesis, Machine Learning, and Chatbots. Using these technologies, you will be involved in building product strategy to proactively anticipate customer needs and build experiences to deliver it directly to the customer. To fit in, you have to be jazzed about delivering amazingly simple experiences that make life easier for our customers. You ll also need to be equally comfortable talking to Engineers in our Agile teams as you are communicating with Data Scientists to drive Machine Learning insights.
Here are a few things you can expect to do in this role:
Lead product initiatives and customer experience from ideation to roll out
Drive design and objectives with business cases, design thinking, customer feedback, market research, and competitive analysis
Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience
Work with a cross-functional team to translate customer needs and technology directions into new capabilities and features
Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses
Contribute to the overall Voice Servicing product vision and strategy and help represent that to stakeholders
So who are you? Probably someone whose colleagues and friends describe as:
One who is equally comfortable setting future-oriented strategy and vision as they are designing and delivering capabilities today
Someone with a knowledge of and passion for emerging technologies (AI, Machine Learning, NLP, API s, Big Data) and how they are used to deliver great conversational interfaces
One who can operate in a rapidly changing environment with a sense of urgency
A person who is humble and invests in the success of peers and managers
A natural leader who sparks conversations, invites stakeholders into his/her design process, can rally the team and work in a highly collaborative environment
Someone with a high level of intellectual curiosity and comfort with ambiguity
If those things up there sound like you, and you can check the box on these things down here, let s talk. Send us your information and let s see what you have.
General Qualifications:
Bachelor s Degree or military experience
At least 3 years of experience in digital product management
Preferred Qualifications:
Bachelor s Degree in Computer Science or Engineering
MBA or Master s degree
3-5 years of experience translating business strategy and analysis into consumer facing digital products
2-4 years of experience in Agile product management


Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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