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Power Solutions, a Business Unit of MKS Instruments, Inc has operations in Rochester, NY; Daejeon, South Korea and Shenzhen, China.

This group develops and manufactures high performance power conversion products for advanced plasma etch and deposition in

Semiconductor and Thin Film markets. Key focus and growth areas are enabling reliable technologies for high-aspect-ratio etch and deposition

in advanced memory and logic processing. Their products enable fast and accurate profile and uniformity control for state-of-the-art

7nm/5nm processes as well as 3D NAND memory.


The Service Support Technician II will perform in-house servicing, repair and/or installation of company Products.


  • Using established procedures, diagnose, test,troubleshoot and repair mechanical, hardware,software and systems failures at a modular level.

  • Determine most cost effective repair/resolution to minimize customer downtime.

  • Preparation of a detailed and properly formatted technical description and analysis of the unitsfailures.

  • Preparation of a list of necessary replacement parts that are required to complete the repair and/orupgrades using Service Bulletins as required.

  • Performing part searches in Omnify for valid part numbers.

  • Preparation of a written detailed description of necessary repairs for assemblers.

  • Preparation of a repair cost including Service Bulletins and Accessories.

  • Oracle updates; Evaluation, Repair instruction, Parts List, Quality data and other.

  • Produce a final test record or any other records as required.

  • Inspect and/or perform assembly work for repairs when necessary

  • Use mechanical and electrical sheet metal hand and power tools when required.

  • Train other Technicians

  • Prepare reports for analysis of product failure trends and serviceability issues.

  • Other projects, tasks and jobs as assigned.


  • Associates degree or equivalent experience.

  • 1 2 years of related experience.

  • Must be able to manage multiple tasks and priorities.

  • Ability to work with hand tools.

  • Familiarity with SPC/defect charting and problem solving techniques preferred.

  • Excellent written and verbal communication skills.

  • Possess MS Office and computer skills.


    Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods

    and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these

    positions may need to be U.S. persons. U.S. persons are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents

    (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

    MKS Instruments, Inc. is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin,

    sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants.

    We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.

    Associated topics: avalanche, boron, dope, fabricate, film, layer, mask, microelectronic, pn junction, reverse bias

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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